Monday, November 18, 2013

Oh Ruby, what now?


After having my car for 8 months I was prepared that I needed to do the regular things like an oil change, windshield wiper change, but  a SYNC update. SYNC is the hands free phone, the navigation system, climate control and the inter-operability of them all.   Now I'm a tech girl.  I wasn't scared. Well, maybe a little nervous, but not scared! I could handle a SYNC update!

I logged into myFord.com, then the fun begun. I chose my vehicle read the directions, downloaded a file to my USB.  Then I needed to load a smart card, the kind you use in some digital cameras.I am still feeling pretty good. I reread the directions on the website.
In order for this SYNC to be successful you need to start the process and then, without interruption,  keep the car running for 1 hour. (Now I only have a 10 min drive to work, so this will not work without further planning.)  I am way too frugal to sit in the driveway and run the car without traveling! So this SYNC will need to revolve around a trip.

Before I begin my trip,  I set up my car with the USB and smart card. As  I am on my trip I watch the navigation screen flash from installing data, transferring information, to a reboot.  I begin to wonder if I should be traveling down the road while this onboard computer system is being updated. Then I get an error message!!!! NOOOOO!
I am nearly at my destination . The only thing to do is begin again! So I begin the SYNC process all over.  This time 60 min. Later I see the success message, your car has successfully updated! 

4 weeks later..... Another update!!

Here I go again!  You might ask , why update?  Well things had begun to be glitchy!  The navigation system rebooting while I am driving. When I ask Ruby to call my son, "Jotham", the car, thinks I said,   "Jonathan", my husband. It is not okay to call your husband and say "Whoops, wrong number!" It doesn't sound right to say   "Ruby, dialed your number, I told her to call Jotham." So, here I go getting ready to SYNC to get rid of glitches.
The first time I tried this update Ruby just sat and did not respond.  I put things away, re-read the directions on the website, and planned to restart the process again.  After I pressed Master restart the process begins to load  1 out of 8 items,  1-2-3-4-  error bad port.  So  I try the other USB PORT. I have 4 to choose from.  The next time I get through to the 7th item and I get the error message bad or invalid file.  I try to download the file again, I even reformat the USB for a fresh start. Finally, my car needs service and I give up and turn it over to the dealer.

Yes, I gave up! But the dealer was able to update the SYNC and I am back in business.

Questions????
  • With this many steps and the car needing to be running in order to update,  how many others are not bothering with updates?
  • Shouldn't FORD have a foolproof way to update?
  • Does this process of updating actually work with any reliability and consistency?

So FORD and SYNC, please get your programs working and talking to each other.
It shouldn't be this hard to keep my Ruby performing at optimum levels.

3 comments:

KL said...

My past couple of rental cars had the sync system...could not for the life of me figure out how to sync my phone with the car. No directions. Not intuitive at all. Steve's Prius is so easy. Definitely would not look for the sync system

Rachel Small said...

WOW; you have a lot of patience! An HOUR to sync? That is crazy! Ford needs to rethink things!

Cheryl Oakes said...

Thanks KL and Rachel. My car, Ruby, is not going to get the best of me! I was determined to be able to get through the SYNC. I am ready for the next challenge.