After having my car for 8 months I was prepared that I needed to do the regular things like an oil change, windshield wiper change, but a SYNC update. SYNC is the hands free phone, the navigation system, climate control and the inter-operability of them all. Now I'm a tech girl. I wasn't scared. Well, maybe a little nervous, but not scared! I could handle a SYNC update!
I logged into myFord.com, then the fun begun. I chose my vehicle read the directions, downloaded a file to my USB. Then I needed to load a smart card, the kind you use in some digital cameras.I am still feeling pretty good. I reread the directions on the website.
In order for this SYNC to be successful you need to start the process and then, without interruption, keep the car running for 1 hour. (Now I only have a 10 min drive to work, so this will not work without further planning.) I am way too frugal to sit in the driveway and run the car without traveling! So this SYNC will need to revolve around a trip.
Before I begin my trip, I set up my car with the USB and smart card. As I am on my trip I watch the navigation screen flash from installing data, transferring information, to a reboot. I begin to wonder if I should be traveling down the road while this onboard computer system is being updated. Then I get an error message!!!! NOOOOO!
I am nearly at my destination . The only thing to do is begin again! So I begin the SYNC process all over. This time 60 min. Later I see the success message, your car has successfully updated!
4 weeks later..... Another update!!
Here I go again! You might ask , why update? Well things had begun to be glitchy! The navigation system rebooting while I am driving. When I ask Ruby to call my son, "Jotham", the car, thinks I said, "Jonathan", my husband. It is not okay to call your husband and say "Whoops, wrong number!" It doesn't sound right to say "Ruby, dialed your number, I told her to call Jotham." So, here I go getting ready to SYNC to get rid of glitches.
The first time I tried this update Ruby just sat and did not respond. I put things away, re-read the directions on the website, and planned to restart the process again. After I pressed Master restart the process begins to load 1 out of 8 items, 1-2-3-4- error bad port. So I try the other USB PORT. I have 4 to choose from. The next time I get through to the 7th item and I get the error message bad or invalid file. I try to download the file again, I even reformat the USB for a fresh start. Finally, my car needs service and I give up and turn it over to the dealer.
Yes, I gave up! But the dealer was able to update the SYNC and I am back in business.
- With this many steps and the car needing to be running in order to update, how many others are not bothering with updates?
- Shouldn't FORD have a foolproof way to update?
- Does this process of updating actually work with any reliability and consistency?
It shouldn't be this hard to keep my Ruby performing at optimum levels.